Board of Directors | Girl Scouts of Citrus

Meet Our Board of Directors

Christine Kretz | Board Chair

BREVARD COUNTY

Christine Kretz is the founder of Karman Line Consulting, LLC. In this role she collaborates with academic, industry and small business partners pursuing commercial opportunities in the space industry. Formerly the Vice President of Programs and Partnerships for the International Space Station (ISS) US National Laboratory she helped to identify opportunities for leveraging the facilities of the ISS to enable science and technology research that will benefit life on Earth. Prior to joining the ISS, Christine worked for IBM, starting in 1998 as a manager in the Research Division where her responsibilities included IT security for eight labs globally. From the Research Division, Christine took a corporate position and was named the Global Operations Manager for IBM Life Sciences, an emerging business area for IBM at that time. Christine has also held the position of Healthcare Solutions Executive on the IBM Global Healthcare Industry team, as well as roles as a Client Executive and Complex Opportunity Manager in Healthcare / Life Sciences. Most recently, she managed the Research Division Healthcare and Life Sciences organization.

Christine holds a BFA from Carnegie Mellon University and an MBA in Operations from Katz Graduate School of Business, University of Pittsburgh where she is a member of the Business School Alumni Board of Directors.

Mia Poinsette

Poinsette Foundation

Orlando, Orange County

Mia Poinsette is President & CEO of the Poinsette Foundation, a self-funded family initiative advancing Wraparound Philanthropy™ and direct-to-youth grantmaking to close learning and opportunity gaps for K–12 students across Central Florida. Under her leadership, the Foundation has invested nearly $500,000 through more than 100 strategic partnerships in Orange and Osceola Counties.

Mia is a third-generation Girl Scout who credits the organization for planting her early seeds of leadership, entrepreneurship and community involvement.

A respected civic and nonprofit leader, Mia serves in multiple board and advisory roles across the region. Her leadership has earned both local and national recognition, including being named a 2026 Orlando Business Journal Woman Who Means Business, a 2025 Orlando Magazine Woman of the Year, is the recipient of Heart of Florida United Way's 2024 Change Maker: Women United Impact Award and Women's Executive Council's 2023 Central Florida Influencer Award. She has also received the prestigious Presidential Lifetime Achievement Award from President Joe Biden, and her biography has been entered into the U.S. Congressional Record.

A proud wife and mother of two, Mia holds an undergraduate degree from Johns Hopkins University, is currently pursuing a graduate program at Harvard University, and is a dedicated violinist and traveler.

Janet Gaffin | Second Vice Chair

Orange County

Janet Gaffin is a dedicated and long-time volunteer with a deep passion for Girl Scouts, contributing more than 25 years of service to the organization. She has served as a troop leader and Service Community leader and has held nearly every major volunteer leadership role, including Service Unit Manager and Community Lead. At the council level, Janet has supported initiatives focused on strengthening team structures, increasing volunteer engagement, and advancing programs such as Gifts for Girls. She currently serves on the Volunteer Advisory Committee, is a SWOO Association Delegate, leads Every Shingle Girl Scout initiative, and is a GSUSA Global Action Volunteer. Janet is also proud to serve as Citrus Sips Chair, where she is helping to build a strong and sustainable culture of philanthropy within the Citrus community.

Janet's commitment to youth leadership extends to her own family, with three daughters who earned the Girl Scout Gold Award and a son who earned the rank of Eagle Scout. Professionally, she brings extensive experience in human resources, having served as Director of Human Resources for a multi-specialty physician group and contributing nationally on planning committees for the Group Practice Improvement Network and the Ohio Quality and Productivity Forum. Janet earned a Bachelor of Arts degree from the University of Cincinnati and is a member of Delta Gamma sorority. An avid traveler, she has visited several iconic Girl Scout destinations, including the Birthplace, Edith Macy Center, Pax Lodge, and Our Chalet.

Tiffany Palmer | Treasurer

Orange County

Tiffany Palmer is a finance and accounting executive with 20 years of leadership experience across financial planning and analysis, controllership, financial systems, and enterprise transformation. She has led large, global cross-functional teams and brings a strong track record in disciplined capital allocation, strengthened governance and compliance frameworks, and driving sustainable growth. Tiffany is known for aligning financial rigor with strategic priorities to enable clear, data-driven decision-making and long-term value creation.

Tiffany is deeply committed to leadership development and expanding opportunities for young people. The mission of Girl Scouts of Citrus strongly aligns with her values, particularly its focus on building courage, confidence, and character in future leaders. She is passionate about developing talent, fostering inclusive environments, and supporting organizations that create meaningful, lasting community impact. She brings to board service strategic insight, financial stewardship, and experience in operational excellence and technology-enabled transformation to support the organization's mission and impact.

Michelle Mugnaini | Secretary

Universal Orlando Resort

Orlando, Orange County

Michelle Mugnaini is a Manager of Sales for Universal Orlando Resort's Group Sales and Youth Programs Team and has served on the Board of Directors for Girl Scouts of Citrus Council since 2015. Michelle was a Brownie growing up in New Hampshire, and her favorite thing about working with the Girl Scouts is attending the events and seeing the girls have a great time, make friends, and inspire others to be girls of courage, confidence, and character that make the world a better place. Her favorite Girl Scout cookies are Thin Mints and Lemonades!

Isabelle Poette-Chang | Member-at-Large

Orlando, Orange County

Extremely active in the community, Isabelle enjoys working on programs that will positively impact the lives of children. She specifically supports the efforts of the Girl Scouts of Citrus as a Member of the Board and serves on the Girl Scouts of Citrus Finance Committee. In addition, she experiences the Girl Scouts journey first-hand with her daughter, currently a Juliette Brownie. Isabelle holds a Master of Business Administration and speaks English, French and Italian. Isabelle and her family reside in Orlando, Florida.

Heather Mount | Member-at-Large

UBS

Oviedo, Seminole County

Heather currently serves as a Vice President – Wealth Management and Retirement Plan Consultant at UBS in Winter Park. She has been with UBS for over 15 years. She is a Partner on her team, Winter Park Wealth Management, and were together recently recognized as a Forbes Best-in-State Wealth Management Team for 2023.

As a Certified Financial Planner®, Heather focuses on holistic client advice in the areas of financial planning, investments, and retirement planning. She employs her knowledge by creating a structured and highly tailored approach for individual and nonprofit clients to help them achieve their financial goals. She also serves on her team's investment committee creating custom portfolios and portfolio optimization. Heather obtained the Chartered Retirement Plans Specialist (CRPS®) designation in 2011. She has also been distinguished by UBS as a Retirement Plan Consultant and greatly enjoys working with business owners on designing and maximizing retirement plans for their employees.

Heather graduated from the University of Miami with a B.B.A., having majored in Finance. She enjoys being active in the community and supporting others in giving back philanthropically. She is a Board Member of The Girl Scouts of Citrus Council and a current participant in Lifework Leadership. Heather is a current Board Member of Florida Executive Women and 100 Women Strong and active member of the Central Florida Estate Planning Council and Kingdom Advisors. She is a past board member and sustaining member of the Junior League of Greater Orlando and Leadership Winter Park Class XXVI. Heather enjoys volunteering, running, and traveling. She lives in Oviedo with her husband and their two sons.

Citrus Governance

Citrus Governance toggle arrow

Association Chairs and Vice Chairs

The Association Chair and Vice Chair are appointed positions by the 2nd Vice Chair of Citrus Council's Board of Directors. They represent each association (region) within the Council and help conduct service community elections for local delegates. The Association Chair and Vice Chair are the primary contact for delegates, and they work directly with the Council's governance liaison and the Second Vice Chair to take on any governance issues (such as policy, etc. — not operational) that are important to you and your community to find appropriate solutions.

Citrus Delegates

Delegates and alternate delegates serve a one-year term as the primary communication link between Service Communities, Council, and Citrus Board of Directors. They also gather opinions about governance matters from their peers. At the Annual Business Meeting each year they elect important governance positions such as: Board members, Board Development Committee members, and National Council Delegates as well as approve changes to the Council’s Bylaws.

Annual Business Meeting

Each March – Girl Scouts of Citrus holds its Annual Business Meeting. At the meeting, delegates and council members participate in listening to the State-of-the-Council address by our Board Chair and Chief Executive Officer, as well as vote on incoming board members, participate in feedback forums, and more.

National Delegates

National Delegates are elected by the governing body of the Council to serve a three-year term. They represent Citrus Council at the National Council Session held triennially (every 3 years) hosted by Girl Scouts of the USA (GSUSA). The time and place for the National Council Session is determined by the National Board of Directors of GSUSA.