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Girl Scout System Update - What you need to know:

Girl Scouts of Citrus will debut a refreshed member account management system. The fresh new environment will provide increased visibility to your Girl Scout member account to make it simpler to manage and maintain household memberships (and for troop leaders, troop memberships too!) and find more fun for your girl!

For GSUSA to make this amazing system upgrade, you will unfortunately lose access to some key platforms from November 18 to December 8. Please review the information below to prepare for the update. 

Timeline

The Member Go-Live Timeline details the schedule from now through Go-Live. While much of the downtime period is set to occur the week of Thanksgiving, a time when troops and volunteers often take a break to be with family and friends, we know that Girl Scouts and volunteers are always on the go and want to make sure that you are aware of the downtime, it’s potential to impact your Girl Scout plans, and steps you can take before November 18th to prevent any surprises.

Starting November 18, Girl Scouts will begin system-wide updates that will temporarily restrict the ability to complete many volunteer and member related tasks and pause access to:

  • Volunteer Toolkit (VTK)
  • myGS
  • Looker (service community admin team reporting resource)
  • Background check completion and submission for processing
  • New membership registration/s and membership renewals

During the system-wide update (November 18 – December 8) you can use the following channels to continue with specific aspects of your Girl Scout experience.

  • Visit our Events page and register for events/activities through our Campdoc portal
  • Complete the Girl Scouts of Citrus Join Form for any new Girl Scout memberships. These will be processed once the system is updated.
  • Download the ATGS App on the Google Play Store or Apple Store to gain access to special upcoming events, access exclusive Girl Scout deals, add Girl Scout flare to your photos…and much more!
  • Continue to contact Customer Care at CustomerCare@citrus-gs.org for all major concerns. Please note we will have limited access due to the system update, but will be processing all requests as quickly as possible once the update takes place.

After the update is complete on December 9, you will be able to regain access to the VTK and Looker along with these two new platforms:

  • myAccount (formerly myGS) – platform to manage all aspects of your Girl Scout membership
  • gsLearn – a new volunteer online training platform 
How to Prepare

Parent/Caregivers:

In the new platform, all parents/caregivers must have a unique email address to identify them in the new environment. In our current system, many parents/caregivers are sharing one email address to access their family’s Girl Scout account. 

To ensure a smooth transition for your family, we’re encouraging all members to take a moment to review and prepare your household for our fresh new environment by following these 3 steps:

  • Log in to your MyGS to access your member profile.
  • Confirm your family’s 2021 membership. Renew your memberships now.
    • Confirm your troop assignments along with your volunteer roles.
  • Review the email addresses for your household, are the parents/caregivers in your household using the same email address? If yes, complete the next step.
    • Provide a new email address for the secondary caregiver. 

Troop Co-Leaders:

To ensure a smooth transition for your troop, we’re encouraging all co-leaders to take a moment to review and prepare your troop for our fresh new environment by following these 5 steps:

  • Log in to your MyGS to access your troop.
  • Confirm your girls and troop volunteers have 2021 memberships. Renew now if needed.
  • Confirm you have an active Troop Cookie Chair identified.
  • Download your troop roster.
  • Download your VTK lesson plans through December 8th.

Have these steps completed by November 16th and then you’ll be all set!


Thank you for your help in ensuring a smooth transition for your family and troop to Girl Scouts’ refreshed member account platform. We think you’re going to like it! As we get closer to our new system update, we want our members and volunteers to know that we will be here to guide you through the transition from beginning to end! We encourage you to be on the lookout for additional emails and communications in the weeks to come to guide and support you throughout this time!

Thank you for your patience while we work to enhance your Girl Scout member experience.  

Your team at Girl Scouts of Citrus